My mother gifted me a $250 perfume for the holidays, but it didn’t last on me at all, so I returned it nearly two months ago. The tracking indicates it was delivered, yet we haven't received a refund. When I contacted customer service today and provided my email and order details, they claimed there was no record of my purchase. When I asked what to do next, the representative suggested the buyer should call with correct information, as if I was making it up. I've rarely encountered such indifferent customer service. If this review helps even one person avoid this company, it’s worth it.
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