Last night I placed an order and immediately realized there was an error in the shipping address… immediately wrote them a mail, to which they replied at noon that the order had already been shipped but when the courier calls me for delivery I can tell them the right address.It’s the first time I get such a reply from a supposedly luxury brand. I don’t know what is the problem to handle the client’s request (since the parcel hasn’t even been picked up by Ups yet) and to comunicate the correct address, but I do know that’s not how you get loyal customers.Now just hope the courier calls me and I get my parcel.UPDATE Wrote to the email they mention in the answer below 4 days ago, no reply yet. Their customer service is a joke. UPDATE 2: 21/11/2022 they have modified their reply with a different email address now (looks like the CS in the US. I’m in Europe). Like I have nothing else to do but to send mails to kilian’s CS all over the world.
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