My order for a perfume was never received. The carrier returned it to the sender without attempting delivery, and I received no updates. After waiting three weeks, I reached out to customer support via email but received no response or acknowledgment. Thankfully, since I paid through a payment service, I was able to file a claim and got a refund two days later. However, I am still disappointed that I never received my perfumes, especially from a company of this reputation.
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