I ordered two dresses in July and returned both items at the beginning of August (the return was delivered to their warehouse on August 8th). Despite this, I only received my refund nearly two months later —and only after initiating a chargeback through my bank.Waiting for a €400 refund for such a long time is unacceptable. This either points to very poor internal processes or to a questionable business practice that relies on customers forgetting to follow up on their refunds.
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