I got duped like everyone else. Definitely didn't subscribe when I first purchased the item, but then 3 months later got an email that a new order was placed and on they way. I have been emailing back and forth with their customer service and its a disaster.They are sending me "magic links" to their website saying I can actually manage my subscription, since it cannot be done through my regular profile.Its been a complete jerk around, I will harass them until they ghost me. Likely my next step will be to call the bank
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