We faced serious issues, including harassment and negligence, while using a towing service through the company. My car broke down, and I called for assistance, stating that two of us needed a ride. We ended up waiting over four hours for the tow truck. The cab was dangerously overcrowded with four people, despite me being over five months pregnant. During the ride, the driver's behavior became increasingly inappropriate, including asking intrusive questions and making unwanted advances. He pressured us to leave positive reviews for the company. The truck had no air conditioning on a hot day, and I felt so unsafe that I called my husband to meet us. As a long-time member, I am extremely disappointed, as I have always trusted the company to prioritize safety and professionalism.
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