I was informed by the support team that I could not receive a tow because there was 'nothing mechanically wrong' with my vehicle. I questioned why I was paying for towing coverage if it couldn't be utilized in unsafe winter conditions. I recently purchased the car and wasn't aware of the tire situation. However, the representative reminded me that I should have changed them sooner. At this point, it felt like she was overstepping. I am cancelling my service effective January 5, 2026 and looking forward to it.
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