Today was just the coldest day all year, -45? I had worked all night had my car plugged in and the battery was dead. I would have expected a really long wait as I’m sure lots of people were having issues and I was in a safe place and rightfully not someone who would be considered urgent. The CSR who took my call was lovely empathetic and easily answered all my questions. Within 15 minutes my car was running and the person who came also warned me about problems with my battery. So happy
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