Call centre AI is such a waste of time! Then you get through to a live agent and get two different stories about wait times! Who should the customer believe? And there apparently is no supervisor to talk to at the call centre! This is the second time in the last 6 months that CAA has been contacted for service and quite frankly the service has been atrocious! 6 months ago, a battery assist call was placed to be told they don't work past 5 and we should book an appointment, today a tow is required and a call was placed and we were told the tow can not happen until tomorrow, so we called to see if the call can be put in and the tow will happen tomorrow, no it will occur apparently in 1 to 2 hours, that's great but an Uber has already been used to get to an appointment and can not be back in that time frame, requested it to be scheduled for tomorrow and nope! CAA has become so poor at customer service in the last few years! I pay for 3 memberships and I will in fact be rethinking how I spend my money going forward! CAA Manitoba do better!
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