As part of pipe upgrade work …17th February- visit to check pipe work and said gas supply would be off 19/2 (connection from Road) and 20/2 for house reconnection. No problems envisaged and meter would remain in the house. Card provided. Informed them there was an hour 11-12 on the 20th where I was unavailable.18th February - spotted worker, on my property going to fill his water container for work over the road. The water tap is not viewable from the road. Asked him to leave and no permission given.19th February - at mid day asked about gas going off - “I don’t know that’s not my part”.At 4pm, went to find them again, informed them I was now going out and no one had been round all day, informed couldn’t find my gas pipe and delays across the road.20th February - 8am checked meter again, still couldn’t find the gas pipe. Asked if access was required at back of property to see gas input - no.Informed staffing issues, people had walked off site but 3 London support team were also working today.12pm - gas was disconnected and informed meter box now needed moving outside and 2 80cm holes and a bore would put pipes underground this, would be needed to repipe gas. Confirmed all work would be completed that day.1:30pm - waiting for a box but would be fitted and confirmed all work would be completed that day.Between 2-4pm - couldn’t find gas pipe, hole is now 3.5meters x 1.5meters. Required me to plug in a machine to the house electricity to use their machine. Maps and machine couldn’t find anything!I asked for the third time why they wouldn’t look under the house … oh if only you’d of told us! Amazingly when looked at, gas pipe found, but hole now needed to be bigger.4pm - I again asked what was happening, were people coming back on Saturday. After checking and considering time/light and no availability of weekend , work would resume on Monday. Informed I would receive a £30 Go eat voucher on Monday from the CSO.This left me with no gas supply for 4 days for heating, washing or bathing facilities. It was not that I agreed to this, there was no alternative. Mud and dirt left - no attempt to clean up was made. I agreed for digger to be left in my drive.I said I will now have to take a day off work on Monday, in addition to the Thursday when no one showed up and a very disrupted day on Friday.21st February- 8:30am - a van turned up to fill in the hole. Informed them work had yet to be finished. No gas supply22nd February- No gas supply23rd February- 7:50am I asked to speak with whoever was in charge. Anthony Rawcliffe arrived … I provided an update of the above, a glib apology and said there had been communication problems from me, but my gas would be back on by 11:30am. Said I would receive the Go Eat voucher for each resident from Sharon. I said Cadents website said different, but he informed me that is the offer from the CEO and that was what I would receive.Other worker said I had agreed to no gas for 4 days and if not, they would have completed the work on Friday. Given 4 hours have passed this morning and work still not completed, this is simply untrue. We would have been past 8pm on Friday night and still not complete.I asked for today’s schedule … 2 more holes to be dug and water pumped out. The larger 3.5m x 1.5m hole has now breached foundations and caving in.Sharon CSO arrived, to tell me that was nonsense I do not receive Go Eat vouchers …they’d got it wrong.Informed her of issues above, went away to speak to her Manager and came back with a (declined - I still had no gas, large holes and no access to my property) £250 compensation offer.In summary …3 days taken off workInsufficient notice given for works Incompetence on how to find a gas pipeExpense of 4 full days of wood used for wood burner in one room. Temperature elsewhere was 8-9 degrees4 full days of no heating, washing and bathing facilities and alternatives needed to be soughtTrespass/helping themselves to water from my meterHaving to charge electric devices so gas can be found
Claim your business profile now and gain access to all features and respond to customer reviews.
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
