We had Cadent install plastic pipes on our estate. What should have taken 6 months has taken 18.Huge numbers of holes have been dug surrounded by barriers and cones, blocking most of the parking on the section of street they are working on. They will take their sweet time as to how slowly they progress. One day they will dig a hole. A few days later they do 10 minutes work in it, then leave it again. If your £10,000 drive which is wide enough for 4 cars has a gas main which feeds other properties, they will dig up the road and pavement, right up to your border. They'll then stand barricades on your drive, and leave you with a gap just wide enough to squeeze one car in. Once you manage to shuffle your cars on your drive, they will undertake work in the hole which covers your cars with stones, sand and grit. They will then come and ask you to move them, after the peppering. They will treat your drive like their own, and and boldly inspect your classic car parked on your own property like it's at a car show. Obviously, they won't ask permission. After all, these guys can do whatever they want. Arrive back from shopping with a boot full, and find the narrow entrance they left you to access your property is blocked by an excavator, and they'll ask you to park down the road while again they take their own sweet time. You can you just carry your shopping inside in multiple trips up the street. After all, Cadent inconvenience only works one way.If you complain about this, someone will bring you 2 bags of sweets, and offer a meaningless apology. They don't return calls. Why should they? They have the power, you have none.Suck up the fact the only access to your property is through the mud bath they have left on the road. You can clean up the mess you've just unavoidably walked into your house. Don't expect Cadent to care. Take solice in the fact that you're told the work will be complete by the end of the week, and this maddening frustration will soon be over. Arrive home from work on Friday evening, noting your street is still full of holes and Cadent have buggered off for the weekend. Realise you fell for another Cadent empty promise.Ring Cadent for the third time this week to be told the customer service agent will send an email, but that it's likely nobody will get back to you until Monday Morning. Excellent. Another three days of huge inconvenience. Ask if this can be escalated. Yes, of course sir. I'll raise a complaint for you. It probably won't be read until Monday. Someone should get back to you at some point on Monday. Remind yourself this is another Cadent promise, so set your expectation levels low. This company is seems happy to tell you everything will be fine and peachy, but will then welch on the deal and let you down. Time and time again.The fact that every one of us has no choice but to pay these clowns 29.5p per day, every day forever this making us their customers, might lead you to expect all this money they get to stunning service, with plenty of guys in site to get the job done as quickly as possible. The fly in the ointment here is that instead of choosing to do this, they instead give the best part of half a billion pounds to their shareholders, the largest part Australian. I'm trying to write a balanced review here, and scratching my head to find something positive to say. I'd say the guys doing the work seem polite, but that and two bags of sweets in no way balances out the hugely negative experience I've had.If they come down your street, take some very deep breaths and brace yourself for untruths, noise, mess, inconvenience and stress.
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