Am sick and tired of this company. They want to move my gas meter as they say it is unsafe and could cause an explosion and also if they needed to turn off the gas they can’t gain access. However there are multiple houses in my street and the surrounding streets that are exactly the same however Cadent are more than happy to turn a blind eye to these. I have tried to work with the company as I have severe mobility issues and need assistance to get this done. However I email and no one answers or certainly not for often weeks. I have given them days that would work for me so they send an appointment on a day that’s not okay and then when I contact them they don’t answer. Also have issue as family members have been very unwell making it even harder to sort a date. But again no answer and no response. I made a complaint and instead of investigating the complaint was sent to the person I am having the problem with and was closed without even looking into it. This is causing me undue stress and anxiety and it’s effecting my health. If possible steer clear of this company they are nothing short of a nightmare and impossible to communicate with.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
