I had to have a gas fire removed as the flue was not working well enough to support the exhaust fumes from the fire. The gas supply at the hearth was capped off. The gas engineer was gas safe registered and a reputable local businessman.Initially I thought I was wrong about the smell of gas as it wasn’t always evident. However, on Saturday I had left the living room door closed whilst I went out and when I walked in after it being shut for several hours I definitely smelt gas. Not an overwhelming smell but just a very slight amount.I called the emergency number 0800111999 and was dealt with very professionally by a lady on the phone. She was very kind and efficiently talked me through what to do, shutting off the gas, opening doors and windows etc.About 20 minutes later the Cadent gas engineer arrived, his name was Chris. He was immediately checking levels as he walked in and through the house. The levels were very very low and so I could close the windows and doors.Chris was absolutely marvellous he reassured me that I had done the right thing calling and set about doing a variety of checks.It may sound silly but it can be difficult sometimes to make the decision when action needs to be taken, especially as the smell had been intermittent. It was good to be reassured I had done the right thing.Chris was very kind and very personable, chatting away to me and explaining in detail both what he needed to do and what had happened.He was respectful of my home, wearing overshoes inside the house and using cover sheets to kneel on and to put his bag and tools on.I hope that if there is a recognition system within Cadent that Chris is put forward for some reward as he excellently performed his role, fixed the problem and left me very reassured that everything was sorted with more checks after the work was done.Thank you all for your assistance, I am truly very grateful.
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