From the initial call to National Grid to report the smell of gas inside our home, to the Cadent engineer attending, identifying the source of the leak and fitting a new meter, it took less than 2 hours to resolve. Jake was lovely, friendly, professional and explained the issue was a gas leak at the meter, explained what he would do to resolve and the next steps for me to report to our supplier. The service and your employees are a real credit to you. It is a scary and worrying situation to be in, having a gas leak inside your home but it was handled with care and urgency.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
