"We put our customers at the heart of everything we do""altering the position of gas meters and pipes can be a completely alien concept to many homeowners, but it doesn’t have to become a stressful event. Cadent are committed to helping this work go ahead as smoothly and easily as possible. We pride ourselves on offering first-rate customer service"Didnt realise bullying was per of the First Rate Service There is new pipework being laid in my road and as part of that work, they need to lay new access pipes to my property and they want to relocate the meter. They wanted to mole the new pipe in and we agreed the works plan. No problem - the work has to be done and everything was agreed. I asked for a letter confirming show me what they are responsible for etc and if they damage my property etc. No letter. No surprise there then! But today, purely by chance of us discussing giving me reasonable acess to my drive (could barely get s tiny car on there with them not providing the necessary ramps etc) it turns out the supervisor has changed our agreed plan saying that they only do the cheapest works and now he will decide where the meter goes and it will go in a spot that we have not agreed, and is both unsightly from the front of the house and would restric access to the side gate and back garden.When I said that is not what we agreed and not acceptable, I was told that they are going to cut my gas off unless I agree to his decision. I asked if he would accept this treatement on his property, he refused to answer - saying we only do what is the cheapest option - with GAS PIPES! BTW - we are talking about moving the meter 1 metre as planned, which is about one meter from where they want to restrict access to my side gate/ginnel for garden access, bins etc
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
