Cadent came this morning to cut off the gas supply to an empty property next door. They cut off our gas supply, spent hours banging around in our property and left us without gas until an engineer could come to purge the system. Then they went to thw wrong address and cancelled job. After 1 hour on phone, promised to come within 4 hours, then cancelled again. We are two over 60’s who have had no heating or hot water all day and been stressed all day. This wasnt even for our property and we have been treated DISGRACEFULLY. Claim for compensation has been made. DO NOT TRUST CADENT.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
