I had a recent call out with these guys as I could smell gas outside of my property. Firstly the lady handling the call talked me through how to be safe, turning off the gas at the mains, opening doors windows etc. My engineer arrived in just over an hour, he was very smart in appearance, well spoken, polite, competent and he had an apprentice with him who was also very polite, taking shoes of to go upstairs without being asked. After making sure my home was safe and there was no leak it was explained to me why I could smell gas and was encouraged to ring again if I could smell it for longer than 30 second intervals. The engineer had a lovely encouraging way with his apprentice talking him through everything and also letting him take the lead on taking carbon monoxide readings and confidently explaining his findings. A fab company, punctual, safe, polite and building a new generation of engineers with the same attitude and morals. The exact date I can't remember but it was in Feb between the 4th and 17th as I was on holiday from work.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
