Work was being carried out outside my property that I own, they dug the pathway up and left me with no access to my driveway and then when I asked them to allow me access they left loose tarmac over the pathway which has been walked into my house and all over my carpet. When I complained to them they offered me £50 which doesn’t cover the cost of the damage nor a professional carpet cleaning company to come out to clean the carpet. When I declined their offer I was basically told to go to the financial ombudsman! Worst customer service and complaints process from a company I’ve ever dealt with.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
