Cadent: Rip Off MerchantsCadent came to reroute 8 ft pipe from below garage and, for some reason they are not able to explain, moved the meter from a secure housing to near floor level. The work took 2 hours , at a leisurely pace, and for that privilege they charged me £750. Complaint lodged with ombudsmen...want a fair price and meter put back in original position. Classic example of a monopoly doing what they want and charging the earth: 2 hours work for price of a small family holiday!!!! Scope of work: dug 1 ft square hole in drive, rerouted gas pipe 1 ft up the front of house, and above ground into garage...AND THEN I had to pay a plumber another £110 to connect the gas!! Is seems although Cadent can cut gas off to a house, they aren't allowed to reconnect it to the house. Probably expecting too much from them for their £750!!!** This has already been passed onto Cadent, ref 20124703 - TK-03346, with no joy and that is why it is with the Ombudsman now but , I suspect, that will be fruitless too**Cadent say on here they want to investigate further: HEARD NOTHING.Says all you need to know when the percentage of 1 star reviews is greater than 2, 3, 4 and 5 star combined.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
