My experience with Cadent Gas has been deeply disappointing. Left without gas for an extended period, I've encountered nothing but empty promises and inaction.Cadent assured me they would send a carpenter to fix the issue "soon." Yet, no one has shown up, and there's been zero progress. I'm forced to constantly chase them for updates, only to receive more vague assurances.I filed a formal complaint, but this proved equally useless, solving nothing and further demonstrating the company's disregard for customer satisfaction.The lack of communication, transparency, and effective solutions from Cadent Gas is alarming. They seem content to leave customers without a basic necessity while providing no honest updates or timelines.I strongly caution potential customers: Cadent Gas makes promises they don't keep, leaves customers in limbo, and offers no effective means of addressing grievances. If you value reliability and responsive service, look elsewhere for your gas supply needs.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
