Cadent dug a one metre square hole slap in the middle of our tarmac drive over three weeks ago in order to fit new gas pipes and meters; ours was the main pipe that other houses branched off. We were promised both before and during the work that our expensive tarmac drive would be restored with workmanship guarantee within three days of our gas being restored. They threw some dirt back in and placed a temporary hole cover over the remaining hole. Our gas pipe and meter was fitted and our gas restored over two weeks ago. The workmen finished the work along our estate and left. We have been left with a big hole and a temporary cover, forgotten. We called Cadent last week to tell them they had left us with this half filled hole and missing tarmac and they promised to come and sort it out. On the website and their promo video they say they will fill the holes and restore all the surfaces within three days. So we've given them the extra three days since reminding them. I don't know where to go from here. Legal action? Contact the insurance company to recover the repair costs? We have kids, pets, a car, and a big hole in our tarmac drive. We shouldn't have to put right their damage from our own pockets and in fact we don't have the money to fix this ourselves. This is every reason people are resistant to Cadent digging holes in their driveways. They damage the property then leave.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
