Initially I thought cadent were good at communication - work started in my road on the day they said and the gas was back on when they said it would be. However….a hole in my driveway was dug and I wasn’t given any information on what would happen in terms of fixing it. The workers left the road on a Friday night and I still had a hole with barriers round making the driveway unusable. I emailed on the Tuesday after no sign of them returning to ask when they were coming back - was told someone would be in touch. Thursday I found someone in the hole who then disappeared after placing most of the bricks back in place - except one, which appeared to be missing. Friday I get an email saying they were glad to have been able to help me and had closed the enquiry. This left me with no idea why they closed it when work was outstanding, where my missing brick was or whether they were coming back. Now my driveway isn’t the nicest in the world but having only just moved into a property with a driveway it’s a real novelty for me, but the addition of bright orange barriers around a missing brick isn’t really adding to the novelty - particularly when I’m now parked on the road looking at my driveway with its new additions. I have removed some of the additional bits that cadent left - the half eaten bag of Doritos and empty bags on the ground, but left the rusty piece of pipe scattered outside the barriers as who am I to know whether Cadent want that or not. So now a complaint is in to Cadent in the hope I will get answers and not get my query just closed again. (Customer no 20120233)
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