Whilst working in the garden I noticed a slight smell of gas so I looked online and called Cadent to report the issue, lady on the phone took all the details and said an engineer would be with me within the hour, and true to word they were there in under 45 minutes.Engineer looked around the property with his tools and picked up a slight leak on our outside gas pipe as it goes into the house (before the stop valve) was advised they would need a team there same day to fix the issue and was guided through the steps they would take.Within an hour I had a team of Cadent engineers down securing the area with signs and marking out where the services run and talking me through the process where they are going to dig and the process of fixing the leak to reinstate my service, they guided me through each step advising where they would need to dig and the process of putting in the new pipe.The team worked hard throughout the day, friendly bunch of guys, polite, courteous, professional and informative, when in the house they used shoe covers and caused minimal disruption, they worked flat out from morning until late afternoon and fixed the issue the same day, as the engineers who finished their part left they would let me know what they done and say they are off and what was left to do that the other engineers were covering.I see on here there is alot of negative reviews and I guess that is largely down to who you get on the day, but the guys I had, I couldn't fault them they should be cadent example of excellent service.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
