This company has been installing new gas mains in our street for the last 2 weeks. On Friday 5th April they were finally able to connect me back to the new mains supply and the trouble starts. They connected us on Friday 5th April and then check our gas cooker and boiler they never checked the gas pressure or anything to do with the gas meter or the new piping they had just installed. The cooker worked fine but when they tried our boiler it would not fire up. The Cadent colleague that was testing it (I use the word testing lightly) informed me that there must be a problem with my boiler because the gas cooker works OK so the gas must be getting through. Now I am no gas engineer but even I could tell that not enough gas pressure was getting to my boiler but the Cadent engineer insisted that it was and the problem is with my boiler. After him being sure that the gas pressure was sufficient for my boiler I then had to call out my boiler cover company to come and check my boiler which cost me £95. After the engineer from my boiler company had been and checked the boiler on Saturday 6th April surprise, surprise there was nothing wrong with it and could not ignite because the gas pressure was not strong enough. He then thankfully spoke to Cadent on my behalf and educated them what the issue was. Cadent then had to revisit my property and dig up the two holes that had only just been filled to screw down the new connections which should have been done in the first place. So with over 24hrs without any hot water or heating and a bill of £95 and now to big holes to deal with one on my drive and one just outside my drive all due to the incompetence of Cadent you must agree why I have reason to complain.
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