One morning I came downstairs and as I walked into the room where the boiler is kept, I noticed a faint unusual smell. I couldn't put my finger on it, but then when I walked back in the room a while later, I recognised the smell as gas. We had recently moved house and I was second guessing whether this could be "normal" for older houses and didn't want to waste anyone's time, but called the emergency gas number just to be sure. They advised me to open the windows and doors, and gave me intructions on how to turn off the gas with the lever at the meter. A friendly and reassuring engineer from Cadent came out within an hour, and set to work straight away to determine the source of the leak. After a short while of testing a few different things, the source of leak within the boiler was identified. He advised that Cadent were unable to fix the boiler as it's an appliance rather than a pipe and would need a new part, but helped me make a list of who to contact and told me what to say. He safely capped off the gas supply, and then went and fetched two fan heaters from the van which he gave to us free of charge to keep us warm over the weekend until we could get someone round to fix the boiler. He also offered us a portable hob, but luckily we have an electric rather than gas hob. I can't thank Cadent enough for coming out so fast and helping me with the gas leak, and making sure that we had heaters to stay warm.
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