You guys came here, and opened up the ground, then some other team came and put about a meter of extension of the pipe.My gas engineer told me that he will come and move the gas meter, so I wouldn't end up without heating or water in that day.I called you - and you said that it's ok to cancel the gas technician on your side and that I would be refunded for that.My gas engineer came, moved the gas meter, connected it, and connected about 5 meters of copper pipe into the gas boiler and living room heating. that cost me about £650.I have called you guys, and you refunded me for £36.I found it really funny that when I need to pay anyone for anything related to gas - it must be hundreds of £. but when I need a refund, here is £36,I paid you £181 - for digging - you did a good job.i paid you £776.57 for just cutting the gas pipe and putting it into the wall. that is it. why is it so expensive, and when I ask for a refund it's only £36? why is it not £200? £300?It took your engineer maybe half an hour to do it, the digging took more than that. the entire job here was not complicated, and my gas engineer did way more.All I ask from you is to be fair with me and not refund me for £36. this is not fair.I did this job in first place because when I bought this house, I didn't know that the previous owner put your gas pipe under my floor.in the first place, you could have do it for free (you did give me a small discount, but again now I have paid around £1500 for this job) - and for what... I don't care where the gas meter is - I just want everything to be legal - I called you, I asked you - in the advice of my gas engineer.Cadent, be nice - please refund me with a fair amount and not £36. this is kind of a joke, the job here was not crazy- especially the part that cost £776.57. you didn't move the gas meter into the roof. you just cut the pipe and connected it somewhere else where the pipe was already there. so basically I would have never asked for a refund if you had connected the gas meter too, but that required more job to be done - my engineer has also taken it out from the wall, put it in the new place, connected it, and did a safety test - you have never done that too.and btw - I'm chasing you around a week and no one called me back. and the customer connection team is terrible - just want to end the call as quickly as they can - and every time I start talking they cut me off and start saying something else.I hope at least here someone will hear me out. thanks.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
