Cadent have been on our road since last week replacing pipes to the houses which I have no complaints about. What I do have a complaint about is its now 8.50pm, they told us the gas would be back on for our property by 8pm along with the other houses that have been shut off for today to have their pipes changed and its still not been reconnected and there's no workers in sight. We rang up the customer service line an hour ago who told us there's 1 engineer on the road who's dealing with the problem. 1 engineer to fix 20 plus houses with no gas. That is disgusting and its 1 degree outside and expecting freezing temperatures tonight. And we've now just been told by the engineer that we probably won't have the gas on till the morning. I am furious! How dare you put us in this position on the coldest day of the year!
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
