From March 2020 until Dec 2021 I was away from my gas supply address shielding for Covid. While I was away, in October 2020, according to their most recent contact,Cadent, who were replacing gas street mains, using Balfour Beatty as a contractor, cut off my gas. The only notice I could find on my return was an undated "Sorry we missed you" card. My gas connection has still not been restored, mainly because I shall have to pay full costs of reconnection and the consequent costs of restoring my gas boiler and main gas fire, whic is the result of Cadent's action, and failure to make reasonable effort to contact me. I am not prepared to shell out a likely minimum of £5,500 imposed upon me by Cadent's lack of responsible customer care. They have been in contact with me since Dec 2021 and are fully aware of the circumstances. I am 85 - they have - allegedly -a policy NOT to disconnect pensioners between october and March, if at all, but then, allegedly, this was in the hands of their subcontractors. They and other gas suppliers are supposed, when they cut folk off for non payment, to send them a minimum of 6 written notices. They sent me nothing. They did not even inform my supplier, who might well have contacted me within the statutory month, and enabled me to avoid this. They claim this is because Data Protection Regulations forbid conveying my details to them. But even Ofgem say that once disconnection has taken place, the DataProtection requirement NO LONGER APPLIES. I am not prepared to accept any immediate response from any Cadent Trust Pilot response artist unwilling to acccept this statement of the facts of the case, and to explain why Cadent has not offered discussions on full and immediate compensation.
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