Who in the government allowed for this rip off company to have a monopoly on moving gas meters for £800 upfront? In the whole of our renovation project, across all the architects, engineers, electricians, plumbers and builders, this is the most we've had to pay for the least amount of work being done.I begrudgingly instructed Cadent to move our gas meter 1 metre in May for an upfront cost of £780. Immediately we had a problem with the engineer's appointment on 16th May where he cancelled sick and 18th May where he also cancelled sick on the day, forcing me to take 2 days of unpaid annual leave unnecessarily.When the engineer did come, he said Cadent were too busy to schedule the work our scaffolding went up for the rest of the renovation project, neither could they do the work during when the scaffolding was up, and so it would have to wait until after the scaffolding came down at the end of the project. However the engineer sought to assure us saying that as soon as we knew the scaffolding was coming down, to call Cadent, and it could normally be booked in in a matter of days.So last week when I knew the scaffolding was coming down, I phoned Cadent and they were unable to speak to me and had to 'get someone from planning to call back'. It took several days for them to call me back, and then I missed the call and they left me a message to say 19th August for the work, a month away. And so now, to add insult to injury, Cadent is the one supplier that is holding up my whole renovation project. Why can't they have online booking systems and use stuff like texts like other companies of their scale and stature? Why can you never be put through past the initial people answering the phone and taking messages? Why do I have to wait days for someone to call me back? How can an engineer say one thing and the policy is completely different? If a company is going to be monopolistically exorbitant in its charges I would at least expect it to be properly resourced and trained! Looking at these other reviews on Trustpilot it also fills me with dread that when they eventually get around to doing the work, will they even do a decent job of it?
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