I am very worried about Cadent coming to do work at my house but I have no choice. I recently moved and my house had an extension added a couple of years previously. Cadent should have dealt with the previous owner, but I received letters saying that I would need my gas meter resited outside as it’s current location is dangerous (? Under the stairs -really?) . I was to expect a visit. Nothing happened so I called Cadent and someone came very promptly to look at the job. We arranged a date for the meter relocation. I was told that Cadent would site the pipes wherever they could but that I couldn’t be choosy as it’s a free service. This is not a service, it is (apparently) a government requirement. On the appointed date no one turned up and I was told it was because they hadn’t spoken to my neighbour with whom I share the gas pipe. I had taken the day off work so was not happy. I then had a letter to say I hadn’t been in touch and they would seek legal proceedings if I didn’t contact Cadent. I spoke to my neighbour who said no one had been in touch with him. Finally arranged for the same person to come out, speak to my neighbour and tell me almost exactly what he had said previously, emphasising again the free service and that pipe location was non negotiable. Today I am expecting the surveyor for Cadent. I can only hope there is more common sense in this employee. If I had the choice, I wouldn’t have anything done. I don’t want disruption and damage and am worried they will leave my property in a state that requires expense to rectify. I’m writing this because I have had absolutely no reassurance that the job will be done professionally and sensitively and that with no competitors, Cadent are taking their customers for a ride.
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