I was bowled over by the service received by Cadent. As a company that is in essence free for me (as I pay my gas bill each month regardless!) I was so impressed with the speed in which they dealt with what could have been quite a dangerous situation, as is usually the case when dealing with gas. A passer by rang my doorbell and informed me that they could smell gas outside my neighbour’s property. As this is my neighbour’s second home, they are rarely there. Within 20 minutes Cadent had come over and shut off the gas. Over the course of the following 2-3 weeks they set about fixing the issue, digging up the public pavement and causing as little disruption as possible.Having read the other reviews, I can understand the negative views as I received no further information from them following my initial call and their first visit, as instead they started communicating with another neighbour. Fortunately we all get on so she kept us abreast of the situation. This did not detract from their great job, and I was particular impressed with the lack of red tape and bureaucratic hurdles.Overall though, I was impressed with the professionalism and speed of the operation and now every time I see a Cadent van (I now seem to spot them everywhere!) I give them a little clap!
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
