We paid £1060 for a new gas connection in April and were given a date of 14th September for the work to be carried out. On 2nd September we received a phone call from Cadent to inform us that they had JUST been told by our local council that the road outside our property couldn't be closed during school terms as there's a school bus that runs along this road. Would the week starting October 26th be OK instead? My husband explained that as NHS staff we couldn't just change holiday dates that have already been agreed and the job was cancelled and Cadent agreed a full refund. To date we still haven't received that refund and every time we phone them we get told that it will take 20 working days from the time the request for the refund is processed. I am not holding my breath that we will get this refund this side of Christmas. Absolutely appalling customer service!
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
