Back In June, the original request was to move a gas meter outside the property I was looking to refurbish. The survey took place but I never received the consent form that the surveyor said he would send me straight away after his review. When I followed up with Cadent (as the surveyor had disappeared), I received a document that was different from what I was told and did not work for the other leaseholders. I then decided to keep the meter inside but move it to the next wall. A second survey was needed but having to chase time and time again to set up an appointment, the second survey was only arranged in September for a fitting in October. The fitting was not as per the agreed work and the gas meter was left on the floor unconnected to any pipes – however, I received an email the same day stating that the work had been completed. More endless calls, 10 days later, someone came to connect the meter but the meter is now fixed to the floor rather than to the wall. The room is being refurbished and the new flooring & skirting boards have not even yet been installed!I paid > £1600 back in June for the gas meter to be moved. We are late October and a simple job is not even done correctly. Cadent has no accountability and zero customer service. Unfortunately for customers like me, they leverage their dominant position, to overcharge but then not even deliver on the work. Be careful.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
