I called cadent, and explained the problem to a very helpful young lady. She says that a gas pressure of 18 at the meter end is low, and that I should switch off the gas at the meter, which I do while she insists that she stays on the phone to check, and she says Engineer will be round within 2 hours. In fact he comes within an hour. He checks out the Gas regulator, and measures the gas pressure working (hot water running) at meter at 20.5, well within working range, and 2.5 higher than the 18 measured by the British Gas engineer on 23/09. A brilliant visit, and I shall rate them so!!
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
