Residents on our road started to receive notifications from Cadent about two years ago to say they would be starting work to improve our gas services. They would give us approximate dates for turning our gas off etc etc. This caused problems for us as we had booked time out of the UK for some or all of the notified dates. However due to arranging fir family and friends to occupy our property we tried to arrange fir people to be here to allow Cadent workers to gain entry to turn gas on/off and re- light our boiler etc. Well despite all the notifications and my family being notified the works never materialised hence so much wasted time by ourselves. Until this last fortnight that is when suddenly the workforce turn up and dig up all of our pavements.Our gas was disconnected yesterday but I was in all day so no problem. That is until it was time to turn gas back on.It was off from 07:30 until 16:00 hrs when a chap knocked my door and made it very obvious that he had identified my boiler as being fixed in my loft. I confirmed this to which he replied that I should run my hot water and if it was running hot then my boiler was lit 🔥. I have a huge storage tank for hot water so I knew this was not correct but he was not interested in my view and so I closed the door and bid him farewell as I was trying to keep my house as warm as possible baring in mind I had no heat. Anyway my husband returned home from work later that day, accessed our loft and tried to re light our boiler. It would not light and showed an error code stating our gas supply was not being accessed.Long story short and another 14 hours later and four telephone calls Cadent send somebody to us who identify that a newly fitted pipe to our gas meter Apia’s still fitted with a cut off cap. Negligence that caused us untold misery for approx 24 hours. Terrible unprofessional company with unprofessional and ill trained work force .They think nothing if causing the public stress and misery. Could not care less about your well being.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
