How this company is able to get away with treating consumers the way they do is astounding. If you are a home owner and you are forced into dealing with Cadent gas then I strongly urge you to reconsider.Where do I start? All I wanted was to move an inconvenient gas metre from inside a kitchen cupboard. Back and forth I went to Cadent gas who were demanding numerous plans, maps and drawings from me of my property, despite that the fact that ultimately I would be paying them to carry out this work. I kept getting asked, where do I want the metre moved to? I don't know, I'm not a gas expert, that's what I'm paying you for. Anyway they will lose your emails and claim they never received them, back and forth you will go, wasting hours of your time. Cadent are very sneaky at how they make money from home owners as they will never commit to costs. If they did, then they wouldn't be making £440 per surveyor call out, as most customers, apart from wealthy ones, would immediately give up on moving their gas metre. The surveyor was actually polite and tried to be as helpful as possible. A week later I got a quote and this is where I ask any reasonable person to sit down before reading on.The estimated cost for option one is between £7000 - £8000. And thats to keep the gas metre in the same room.The estimated cost for option two was between £3000 - £4000 but I'm told that even this is an estimate as further investigation needs to be carried out.And do not forget, this does not include me paying a gas safe engineer £££ to feed new pipe work from the moved metre to my boiler and even more £££ to pay my energy company to move the metre. Yes Cadent don't do this.Why am I so angry? Because Cadent knew when I started this process that the cost was going to be in the thousands. They knew where I lived, what floor I was on and the layout of my property. If they had told me a rough guide to costs right from the start then I would have automatically not gone through with the survey and hours of filing in forms. I would not have wasted my time. But Cadent clearly need to make as much money as possible so they refuse to tell customers about costs, now I am faced with a £440 survey bill just so they can tell me that moving my gas metre will cost me anything between £3000 - £8000. This company should be investigated by regulators. It is appalling
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