I can't rate the engineer highly enough. Adic Sacwar arrived 1.5hrs after we raised the alarm which was arranged by Homeserve. I had damage to the main gas pipe in my garage, which sits under the whole house. This engineer could have just done the minimum and cut us off and walked away, leaving my family without heating for two days in snowy January in a Lockdown. He took the time to assess it properly and fixed in 30mins an excellent example of customer service.
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
