A Cadent Engineer visited my Flat to do a Live/Dead Check on existing (meterless) gas pipe. He said it was dead because the valve was closed in the road. There is a visible gas pipe rising from the pavement in front of my property which is painted and looks in good condituon. I rang the number the Engineer gave me to have the valve turned on but the operator refused to organise this and said I had to pay for a new connection. How can I get this valve turned on as the Engineer advised? J.Lunt
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At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
