I placed an order on Dec 13 and they shipped 1 item out of my whole order and the second shipment never made it. Delivery date was Dec 22nd After investigating what happened my shipment was stuck at the delivery company for one month and they contacted cafe express to get in touch with me as there was customs to pay on the order. No one from Cafe Express ever reached out via email and the kicker, when I emailed customer service to follow-up on my order, they told me the package could take up to 10 business days to get here and I should receive the package on Jan 5th but the package was already in Canada and awaiting a response from client. Now that is really bad order tracking on their part. Now trying to get a full-refund for the inconvenience of the situation and the connection of their customer service representative is unstable. DO NOT ORDER FROM HERE IT IS SUCH A HASSLE!Can you tell I am frustrated by the whole situation? No Christmas presents this year.
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