I completed an online application for a savings account today and received an email with an application reference number. It instructed me to click a link to upload my document. After entering the required information correctly, I received an error message stating the details did not match. After calling the provided number for support, I was put on hold while they contacted the company. I had to explain my issue multiple times, and after a long wait, the call dropped. While both representatives were friendly and professional, it raises questions about the support process. If my application is with the company, why not provide the relevant helpline directly? Additionally, as a customer of the parent company, why am I required to provide proof again? Unless I receive confirmation of my account or can successfully upload my document later, I may reconsider my application.
Claim your business profile now and gain access to all features and respond to customer reviews.
Banking online with cahoot is easy, access to your accounts 24 hours a day or use our mobile banking and automated telephone services
