This is my second review after it took nearly three weeks to even get the account open. Luckily, I only put a small sum in it as a test, and not my entire savings! Today I made my first attempt at paying someone from the money that is in there. Well, I have made some mistake and got locked out. I hoped it would just be temporary, and I'd be able to log in again later, but no, once you've been locked out, you've got to start again with the POSTAL login process that already took weeks in the first place! I made sure I had all the details to hand for an online reset. I got to the end, but it asked me to confirm my address to put the reset details IN THE POST! The login is ridiculously cumbersome, and almost designed to trick you into making mistakes and getting locked out. Then you've got to begin all over again BY POST. This faff is not worth the interest that may be due to me after a whole year. If I charged my time at the minimum wage, it has already cost more than I stand to receive.
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