Horrific company. Turned up to fit a smart meter after I’d been bullied by my energy company into getting one. Waited in all day for them to turn up at 4pm and tell me they wouldn’t have time to fit one of the meters. The engineer went to the electricity meter and advised she couldn’t fit the smart meter because the fuse box was mounted on the wall and she isn’t allowed to climb a ladder (nor do they carry them). No apologies for the inconvenience at all. I’m a single parent who works from home and had to juggle my entire day to accommodate them.Phoned Calisen to complain and was told it was my fault for booking the appointment online, as they ask about access if the appointment is booked over the telephone. How about they incorporate those questions into their online system? It’s not 1925. I was then told that ladders would be delivered separately and I’d have to guarantee I could keep them safe and secure. Er, that’s not my job. I don’t have a secure place to store ladders, I live in a tiny terraced house.Rude, incompetent staff. A joke of a company.
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