Just a follow-up to my original post. After posting my issue on Facebook the senior customer service manager called me. He told he will look at the club with his trade manager and get back to me the next day. Well, he got back to me. He said the trade manager gave him the club and told him to find the dent and at first it was not really visible but when you hold the club at just the "right light" it appears to be a deeper scratch on the heel at 1 o'clock but it was not major. He assured me they will process my trade now. Up until this issue, Callaway's regular customer service has always been excellent but this time they let me down. When I responded to the first email about the club damage they never answered me back. Fortunately, I was able to get the senior customer service manager involved thru social media, he thoroughly checked my issue out and made things right. He was excellent. As far as I am concerned, Callaway is still the best when you are thinking about buying or trading your club.
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