I used Call Tools as a dialer for about a month.When I signed up, I chose it because I was under the impression it was a reliable 10-line dialer. That was the main reason I picked it over other platforms that only offer three lines.After getting into the system and going through their training, I learned that they actually recommend not using more than four lines. I also saw other reviewers saying the same thing. If I had known that upfront, I would have chosen a different, more user-friendly platform with fewer lines.Before signing up, I made it clear that I only wanted to try the platform for one month. They told me they had a 30-day cancellation policy. I notified them before my renewal, and I was still charged.The training session was also disappointing. It’s basically someone playing a pre-recorded video. If you think scheduling a live training session matters, it doesn’t. You could just watch the video yourself and get the same experience.Based on my experience, I would recommend looking at other platforms before committing.
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Outsell your competition and amplify your prospect and customer experience with the fully-fledged contact center solution from CallTools.com. Unite your inbound and outbound agents on a single powerhouse platform. Keep in touch with prospects and customers through calls, email, and SMS messaging, directly from the system. Monitor agents, provide training, and track results in real time. Integrations with CRM and other third-party softwares simplify your daily processes. Domestic, in-house customer support makes onboarding and operation seamless and simple. Find out how CallTools.com can upgrade your contact center experience.See more
