Calor have let me run out of gas several times despite having a telemetry system. Having to live in a freezing cold house because you are tied into a contract with a gas company whose systems are not fit for purpose is not fun.
Calor placed a stop on our account because they reduced our direct debit to a level that didn't cover the cost of the gas we used and placed us into considerable debt (they only produce an annual account so it's not easy to keep track of consumption). We have been paying the debit balance on our account by increasing our DD but the stop has remained in place and they are seemingly unable to override it.
This has meant that their systems stopped the automatic scheduling of deliveries, so not only did I have to keep a constant eye on tank readings but I also had to ring several times each time I was getting low - and then go through the whole long story each time I rang.
This situation has now been ongoing for well over a year. It is so stressful having to worry about running out of gas (and it's invariably freezing outside when it does). The last time it happened we were out for 3 days because it resulted in an airlock.
We are trying to move from Calor but it now transpires that an inspection that they are meant to do every 2 years on the tank has not been done since 2021. We are now 4 weeks into a process that should have taken a few days.
I have no beef with the staff - they are usually very helpful - but my experience of the systems and processes that Calor use (including the automated systems) is nothing but negative.
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We supply everything from a single gas bottle for your LPG heater, to regular bulk gas deliveries for our commercial, urban and rural customers.
