Terrible customer service!
I get charged the wrong price on numerous occasions, it takes 2 weeks to respond to emails on more than one occasion, I am told that action will be taken to amend my account but no action is taken, I get sent reminders saying I owe money even though I don't. I wish it was just a one off but unfortunately the customer service has been abysmal from day one and I have been a customer for over 5 years. My heart sinks every time I have to deal with an issue. Zero star rating, the one star is for the cheap gas I get when the price is correct. If you can buy your gas at the same price elsewhere I suggest you do.
In response to Calor’s reply:-
I don’t accept your apologies as they are insincere.
I don’t ‘feel’ as though I received poor customer service, I have had poor customer service FACT!
You don’t understand my frustration as you appear to infer that it is ok to take 12 days to respond to an email because you are ‘busy’. This is the standard response time I have received over the years.
Apparently the credit was stuck in the system, I think this is code for someone failed to do their job. I’m not looking to get anyone in trouble but train your staff and give them the tools.
I reiterate that this is not my only experience of bad service from Calor so I do not accept you passing it off as acceptable.
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We supply everything from a single gas bottle for your LPG heater, to regular bulk gas deliveries for our commercial, urban and rural customers.
