Calor since they fitted our system in its infancy some eight years ago have failed on numerous occasiions to rectify a major fault with the system. When the auto changeover from two empty 47k bottles to two full 47k bottles, coincides with outside sub-zero temperatures, the system freezes up and we get no supply. Hence no hot water and no heating. This has occurred on average twice every year since installation. Despite numerous promises from Calor they have not honoured such promises.
The latest event of this happening was overnight on the 9/10th January. Our inside temperature was down to 10c! Despite numerous phone calls and emails (auto response received) one lady did inform us that she would speak with someone and we would have a return call - we are still waiting for this call.
Nothing from Calor until on the 12th February I had an email from my local MP stating he had been in touch with Calor and they had left a message on our answer service. Total fabrication as we do not have any such answer service on our home land line or our mobile phones.
On Tuesday 17th February at 0815 we had a very genuine engineer turn up from Calor, totally unannounced. He informed us that he was informed Calor had contacted us and informed us of this visit - wrong, we've had no contact by email regarding this visit.
This engineer Michael Crane almost, but not fully, restored my faith in this company. After almost 5hours he discovered that he was 99% sure that the original installatiion, some eight years ago, was the cause of our problems. He gave us a Red Notice regarding our system and stated he would report the matter to head office and they would be in touch.
Michael was a credit to Calor as I've already stated.
It is impossible to telephone Calor at Leamington Spa and speak with anyone, you have to send emails to whoever, as I've done this on numerous occasions, but needless to say nobody responds.
Certainly not good business practice.
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We supply everything from a single gas bottle for your LPG heater, to regular bulk gas deliveries for our commercial, urban and rural customers.
