I am a returning customer to Calor. My LPG tank reading was 23% which I submitted to Calor along with further readings decreasing to 9%. I reduced using gas so that my boiler would not be affected. The property was cold and I used a portable electric heater.
I contacted Customer Services and Trisha promised a delivery in 5 days. Thank you, the tank has been filled from 6% to 85%.
Could I suggest that if there is excess demand that you put this on the website and details of the depots affected, or send a text message. If the problems arise in winter could you have a priority service register, completed voluntarily for vulnerable people ranked with age, ill health, lack of mobility and if having alternative heating methods. Customers do not want a compensation payment of £100, they just would like a delivery. Would it be possible in late summer/autumn months to top up tanks in preparation for winter?
I have read some negative reviews and it must be difficult for Customer Services and delivery drivers if customers are irate. If measures are put in place, Calor will be the efficient company as of 6-8 years ago.
I’m just happy to be in a warm home again and I hope the feedback is of use.
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We supply everything from a single gas bottle for your LPG heater, to regular bulk gas deliveries for our commercial, urban and rural customers.
