Customer service is horrible. On going issue just to get a lid replaced. Lifetime warranty. Waiting 3 weeks. About every other day they send me a new issue. Send a picture of the handle, send a picture of the bottom. Need a picture of the inside of the lid number. Which doesn't have a number. Next call will be to corporate. Sick of dealing with incompetence of some of their customer service. Need an form email to send out stating what pictures are needed and how they need to be taken with your claim number in the picture. Finally got my replacement with a apology letter enclosed. Started the claim Sept 3, received replacement Oct 7. Not acceptable
Claim your business profile now and gain access to all features and respond to customer reviews.
