I have had my Calphalon set of hard anodized pans for 25 years. Years ago, I sent a couple pans back because the bottoms warped; Calphalon stood by their Lifetime Warranty and replaced my pans with new ones--the current models. Now, 25 years later, I contacted them about several other pans which, over time, also warped. This was likely due to my coil, electric cooktop. Nevertheless, Brent Josh, a stellar Calphalon representative, promptly responded, sending a link and simple, clear direction for me to submit photos of my pans. This I did and, the very next day, Brent replied to inform me that my pans were discontinued but they would all be replaced with one of the current Calphalon cookware lines. I was able to select the set I preferred. Brent communicated respectfully, clearly, and immediately every time. I was so grateful. CALPHALON CUSTOMER SERVICE IS SECOND TO NONE AND THEY ABSOLUTELY STAND BEHIND THEIR LIFETIME WARRANTY! Within 10 days of my innitial inquiry, my new pans were delivered to my home at no cost to me. I can't say enough about Calphalon customer care; they're fantastic.
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